FAQs

Shipping costs are € 2.95. But it can be free if you place an order over € 19.95.

Shipping costs for the Balearic Islands are € 5.30, FREE on orders + € 49.95.

In order to place an order on our website, it is essential to have an account. You can register before placing the order or during the purchase process.

Add products to the shopping cart, click the confirm button and review the cart. If everything is correct, proceed to the payment and the provision of delivery data. Then the payment will be made. When you place your order you will receive an email to the email address that you have provided us with the tracking and follow-up information. For any questions, you can write to shop@facialderm.es

If you live in the Peninsula, you will receive your order in 24-72 working hours. Whereas, if you expect to receive it in the Islands, it will be 72 working hours.

You can write to shop@facialderm.es or call us during office hours. In case of incident with the shipment, contact Lidia Gracia: +34 931615007 shop@facialderm.es / lgracia@sensalia.net

You can write to shop@facialderm.es or call us during office hours. In case of incident with the shipment, contact Lidia Gracia: +34 931615007 shop@facialderm.es / lgracia@sensalia.net

1. Use the order reference to identify your purchase. Inform us of the reference / s you wish to return. We will send you a return form.

2. Prepare your return. Include our returns form in the package and send your package. Sensalia Labs SL Att. Facialderm Returns Office Ctra. Vallveric 85, 2-3 08304 Mataró (Barcelona).

3. Your refund will be processed as soon as we receive your return. We will try to return the amount by the same means that you paid for the purchase. If this is not possible, we will proceed to make a bank transfer.

If you have received your order and there is an error or problem. contact our Returns Office

1.Send an email to our Returns Office through the email: shop@facialderm.es within 14 calendar days from the date of receipt of the order. Use the order reference to identify your purchase. Inform us of the reference / s you wish to return. We will send you a return form.

2.Prepare your return- Include the returns form in our package.

3.Our team will take care of managing the collection of the package and / or the replacement of the wrong item with the correct one.

4.In the event that you want to return the item received by mistake and the failure to replace it. Upon receipt of the merchandise, our team will process the refund of the return. We will try to return the amount by the same means that you paid for the purchase. If this is not possible, we will proceed to make a bank transfer

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