Privacy Policy

At Facialderm, the privacy at protection of your personal information is of the utmost importance to us. That is why we handle it with due transparence and seriousness via the use of privacy policies which satisfy the compliance of the General Regulation for the Protection of Data (RGPD), in effect in the European Union from May 25, 2018.

This Privacy Policy takes into account the data you provide us while on our web page, www.facialderm.es, via any browser or navigator; your data on versions adapted for smartphones, tablets, or other mobile devices are handled in the same fashion as on a desktop.

Every time you make use of this platform and introduce data necessary for the execution of an interaction, whether it be to purchase a product, sign up for a drawing, make a complaint via the Contact Form or any other service, you shall be under the Privacy Policy, which is why you should review its directives to confirm that you agree with them.

1. MANAGEMENT AND HANDLING OF PERSONAL DATA

The Spanish company Sensalia S.L. is responsible for handling the personal data which you provide us; this means that we are directly responsible for the same in accordance with RGPD regulations which apply to data protection.

• COMPANY NAME: Sensalia S.L.
• COMMERCIAL BRAND: FACIALDERM
• ADDRESS: Ctra. De Vallveric, 85, 08304 Mataró, Barcelona, Spain
• Tax ID number, CIF: B-63591630

In accordance with that established by the Personal Data Protection Organic Law (LOPD) 15/1999 and their development regulations, the party responsible for the web site, in compliance with that established by articles 5 and 6 of the LOPD, informs all users who have provided or are going to provide their personal information that this shall be incorporated into an automated file which is duly inscribed at the Spanish Data Protection Agency with registry number 2112300138.

The data managed by Sensalia S.L. is stored within the EEE framework (European Economic Space). In the event of it being necessary to handle the data in a country outside the EEE, it shall be done in accordance with applicable legislation. Transfers outside of the EEE shall be managed via Contractual Clauses for data protection adopted by the European Commission and the EU-US Privacy Shield as a guarantee for those transfers made to countries which do not have an adequacy finding from the European Commission.

For every case in which it is necessary to personally handle your personal data, you shall be informed if said communication of data is a legal or contractual requirement, or a requirement needed to sign a contract. Furthermore, you shall be made aware with full transparency whether you are obligated to provide your personal information, as well as the possible consequences of not doing so.

Your personal data shall be handled internally by Sensalia S.L. At no time shall we perform any type of transfer, sale, or exchange of your personal data with third parties without your consent. Data used third parties shall only be for the purpose of offering our services under a privacy and data-protection agreement. This page details the cases in which a third party may access your data to perform a specific treatment of the same.

2. CLIENT RIGHTS

All clients have the right at any time to obtain the information needed with respected to the data which Sensalia S.L. is handling. If you have created a user account on our web page, you can download a PDF file showing in a detailed and structured manner the information about you which we are storing by accessing your account panel.

If you have not created a user account, you also can contact Sensalia S.L. so that you are sent your personal data being handled by the company.

When your data is processed in an automated fashion, you have the right to obtain a copy of the data which have been used.

If you believe your personal data to be inaccurate or incomplete, you can request that said data be modified. If you have an account on our web page, you can access a form where you can modify data as needed by accessing the My Account section.

You can decide at any moment to eliminate any personal data which Sensalia S.L. is handling, except for the following cases:

1. There is a pending Customer Service issue.
2. There is a pending order which has not yet been sent or whose delivery has not been completed.
3. There is an outstanding debt with Sensalia S.L.
4. You are suspected to have, or confirmed to have, incorrectly utilized our services.
5. Your debt has arisen from a third party.
6. Your request for credit has been denied.
7. You have made a purchase, making it necessary to save your data to perform the transaction in accordance with accounting regulations.

You have the right to oppose the handling of your personal data of the basis of a legitimate interest of Sensalia S.L., where we do not continue handling personal data unless there are shown to be legitimate reasons for doing so which prevail over your interests, rights, and liberties, as well as for the application of claims.

You can oppose direct marketing, including the creation of profiles created for this purpose, and disconnect yourself at any moment by editing your account settings on our web page, accessing the My Account section or sending a message via the Contact form.

If you believe that Sensalia S.L. is unduly handling your data, you can contact us directly, and have the right to file a complaint with the corresponding data-protection authority.

You have the right to request that Sensalia S.L. limit the handling of your personal data for the following scenarios:

1. If you oppose the handling of your information on the basis of a legitimate interest of Sensalia S.L., the handling of said data shall be limited while awaiting the verification of said interest.
2. If you claim your personal information is incorrect, Sensalia S.L. must limit any handling of said information until its accuracy has been verified.
3. If the handling is illegal, you may oppose the elimination of personal information and instead request their use be limited.
4. Si Sensalia S.L. does not need your personal information anymore, but you do to make a complaint.

3. ONLINE PURCHASES

Your personal data shall be used to administrate your online purchases on our Facialderm web page, via the processing of your orders and returns through our online services, and to send your notifications about the status of the delivery or of any issues with the same. This way, we will be able to administer payments, and handle any complaint or issue related to our products. The personal information you provide us serves to identify and validate your legal age for making online purchases, as well as to confirm your addresses at the moment of performing any type of delivery.

Personal data which we work with can be categorized in the following manner:

1. Contact information
   1. Name and surname(s)
   2. Address
   3. Email
   4. Telephone number
   5. Company (optional)
   6. TAX ID number
   7. DOB (optional)
2. Payment information and payment history
3. Order information
4. Credit information

In the event that you have created an account on our web page, you shall also have access to the order history

Personal data sent to third parties, used only to provide you with the aforementioned services, shall include companies which validate their address, communications companies which send the order confirmation, as well as warehouses and suppliers in connection with the delivery of the order, payment service providers for financial management, credit-reference agencies which identify and verify their credit, and debt-collection agencies. Remember that many of these receiving companies have the right and obligation to process your personal data.

The processing of your personal data by Sensalia S.L. is necessary for the fulfilment of management services and to deliver the order to you.

We will keep your data while you are an active client

4. DIRECT MARKETING

We use your personal data to send you marketing offers, informative surveys and invitations via email. In order to guarantee you have the best experience with our Facialderm brand, we use this information to provide you with personalized product recommendations, to remind you of the articles in the cart and new information in our newsletter.

The personal data we work with when doing direct marketing are:

1. Name and surname(s)
2. Country
3. Email
4. Telephone number
5. Post code
6. Sex
7. Skin type
8. Purchase history: what you have looked at and what you have selected on the web page

The information is sent to media agencies and technical providers to physically and digitally distribute direct marketing and are only used to provide you with the aforementioned services. We never give, sell, nor exchange your personal information to third parties with third parties not connected to SENSALIA SLA and its brands for commercial purposes.

Handling your personal data is based on your consent upon accepting direct marketing.

You have the right to withdraw your consent to the handling of your personal data at any moment and you can likewise disconnect from direct marketing.
Upon doing so, FACIALDERM (SENSALIA SL) cannot you any direct-marketing offer or information on the basis of your consent.
You can withdraw your consent to direct marketing via the following methods:

• Following the instructions provided in every marketing mail
• Editing your FACIALDERM account settings

We keep your data for direct marketing until you withdraw your consent. For email marketing we deem you to be an inactive client if you have not opened an email in the last two years. After this time period, your personal data shall be eliminated.

5. USER ACCOUNT ON THE FACIALDERM WEB PAGE

We use your personal data to create and administer your personal account for the purposes of offering you a personalized and relevant experience on FACIALDERM.

We offer you your order history and details about this, allowing you to manage your account settings (including marketing preferences). We also offer you simple ways to keep the information accurate and up to date, as your contact and payment information. Furthermore, we make it possible for you to save items in your shopping bag, we offer you recommendations, and make it possible for you to classify and review the products you have bought from us.

With the aim of offering you relevant product recommendations, FACIALDERM (SENSALIA SL) processes your browsing and exploration on our digital platforms (including the web page and the app), your purchase history and product reviews, as well the information you have sent us via your account.

We always process your email address and the password you send us upon registering your FACIALDERM account.
We process the following data categories if you decide to provide us with them:

• contact information, such as: name, address, and telephone number
• DOB
• gender
• country
• account settings
• encrypted information from the payment card

We process the following data categories if you make a purchase:

• order history
• delivery information
• payment history

We process the following personal-data categories in relation with your use of cookies:

• click history
• browsing and exploration history

Information sent to third parties is only used to offer you the aforementioned services. These third parties include agencies specialized in web sites to optimize our page and tools of analysis for product classification.

Handling your account’s personal data is based on the consent you provide us upon creating your FACIALDERM account.

Handling your personal data to offer you relevant information on the product is based on our legitimate interest.

You have the right to withdraw your consent to the handling of your personal data at any moment. Upon doing so, your account shall cease to exist and FACIALDERM (Sensalia SL) shall not be able to offer you the aforementioned services.

We keep your data for as long as your FACIALDERM (Sensalia SL) account remains active.
You have the right to discontinue your account at any moment; if you decide to do so, your account shall cease to exist as you shall be deemed to be inactive. We shall keep your personal data in case of a legal requirement or pending litigation.

Once the account has been closed, your data shall be eliminated. Right to oppose the handling of data on the basis of a legitimate interest: You have the right to oppose the handling of your personal data on the basis of a legitimate interest of FACIALDERM. To do so, contact: shop@facialderm.es. Your account will then be eliminated and we will be unable to provide you with our services.

6. CUSTOMER SERVICE

We use your personal data to administer any request, manage complaints or issues connected to product guarantees and technical assistance via email, our chat function, telephone, or through social media.
We can also contact you if any problem with your order arises.

We handle all data you provide us, including the following categories:

• Contact information, including: address, email, and phone number
• payment information and payment history
• order information
• correspondence on any issue

Data sent to third parties shall only be used to offer you the aforementioned services. If you are a client in Asia, your data shall be transferred to an external Customer-service agency.

The legal basis for handling your personal data is the legitimate interest of SENSALIA SL.

We keep your data for 2 years for the handling of cases.

You have the right to oppose the handling of your personal data on the basis of the legitimate interest of FACIALDERM (SENSALIA SL). FACIALDERM (SENSALIA SL) shall not continue to handle your personal data unless we can show a legitimate reason for said handling which invalidates your rights and interests or due to a legal claim.

7. CONTESTS, PROMOTIONS, DRAWINGS

We handle your personal data when you participate in our contests. Your personal data is used by FACIALDERM (SENSALIA SL) to contact the participants about contest questions, before and after an event, to identify the participants, check their age, contact the winners, or deliver and follow the delivery of prizes.

We handle the following categories of personal data:

• contact information, including, name, address, email, and telephone number
• age
• Skin type
• Other information specified in the contest

We send your data to companies in charge of delivering the prizes, who only use it to offer you the aforementioned services.

The processing of your personal data is based on your consent when you decide to participate in the contest.

You have the right to withdraw your consent to having your personal data at any moment. Upon doing so, FACIALDERM (SENSALIA SL) will not being able to offer you the aforementioned services.

We keep your personal data for one year from the end of the contest.

8. DEVELOPMENT AND IMPROVE OF OUR PRODUCTS AND SERVICES

We use your personal data to evaluate, develop, and improve the services, products, and systems which we offer to all of our clients. Based on this premise, we do not analyze your data individually, but rather submit it to pseudonymous treatment.

This includes analysis which makes it possible for our services to be easier to use; for example, the modification of the user interface to simplify the flow of information or to highlight characteristics which are frequently used by our clients on our digital channels, as well as to improve our IT systems in order to increase the security of those who visit us and of our clients in general.

Analysis also allows us to constantly develop and improve merchandise logistics through purchase forecasting, storage, and deliveries as well as our resource capacity from a sustainable point of view thanks to streamlining purchases and programming deliveries.

We handle the following categories of personal data if you decide to provide us with them:

• contact information, such as: name, address, and telephone number
• DOB
• gender
• country
• account settings

We handle the following personal-data categories if you make a purchase:

• order history
• delivery information
• payment history

We also handle the following personal-data categories in connection with your use of cookies:

• click history
• browsing and exploration history

Data sent to third parties are only used to offer you the aforementioned services. We work with web-analysis companies to generally analyze the behavior of our clients online.”

Handling your personal data to develop and improve our products and services is based on our legitimate interest.

We keep your data for as long as your FACIALDERM (SENSALIA SL) account remains active. Closing your account will cause your data to be eliminated.

You have the right to oppose the handling of your personal data on the basis of the legitimate interest of FACIALDERM (SENSALIA SL). To do so, contact:shop@facialderm.es. Following this, your account shall be eliminated and we will not be able to provide you with our services.

9. FULFILMENT OF LEGAL OBLIGATIONS

We use your personal data to meet legal obligations, judicial rulings, and other decisions made by the authorities.
This includes the use of your personal data to gather and verify accounting information to satisfy accounting regulations.

We handle the following personal-data categories:

• client number
• order number
• name
• postal address
• transaction amount
• transaction date

We share your personal data with IT companies which provide accounting-system solutions.

Handling your personal data is necessary in order for FACIALDERM (SENSALIA SL) to meet its legal obligations.

We keep your data in accordance with existing accounting rules in SPAIN.